This Privacy Policy (“Policy”) outlines how First Link Companies & Establishment Management (referred to as “F.L.C.E.M”), its subsidiaries, and affiliates collect, use, maintain, and disclose personal information. It also explains how you can access your personal information.

This Policy applies to both personal and aggregate information collected through the F.L.C.E.M website, https://firstlinkdubai.com/ (the “Website”), and should be read in conjunction with the Website’s Terms of Use.

In this Policy, “we,” “us,” and “our” refer to F.L.C.E.M, and “you” and “your” refer to the user of the Website.

By accessing and using the Website or obtaining goods or services from us, you agree to the terms of this Policy. If you do not agree, please refrain from using the Website.

1. Information Collection and Usage

When you use our Website, we may ask for personally identifiable information to contact or identify you. This includes two types of information:

• Personal Information: This may include your name, address, phone number, email address, date of birth, and payment details. We collect this information when:

  • You register or create an account.
  • You participate in surveys or promotions.
  • You communicate with us through the Website or customer service.
  • You interact with us on social media or other sources.

• Aggregate Information: This includes non-personal data generated by F.L.C.E.M, such as your IP address, browser type, and device information. We use this data to improve the user experience and services.

If you choose not to provide personal information, certain services may be unavailable to you. We may collect additional details through customer service interactions or participation in promotions.

2. Disclosure of Information

F.L.C.E.M may disclose your personal information under the following conditions:

• To affiliates, licensees, or partners for business purposes.
• To third parties providing services you requested.
• For aggregate tracking and analysis purposes.
• When required by law or legal process.
• With your consent, which will be obtained at the time of collection.

3. Use of Information

We may use the information we collect to:

• Verify your identity or assist with login issues.
• Provide the services you request.
• Send you information about relevant services and promotions.
• Conduct marketing, research, and analysis.
• Enhance the Website and ensure relevant content is shown to you.
• Detect and prevent misuse or fraud.

4. Cookies and Tracking

We use cookies to track your preferences and interactions on the Website. Cookies help us personalize your experience and improve our services. If you prefer not to accept cookies, you can disable them in your browser settings, but certain features may not function properly.

5. Third-Party Websites and Content

This Privacy Policy applies only to F.L.C.E.M’s Website. We are not responsible for the privacy practices or content of third-party websites linked to from our site. Please review the privacy policies of those websites directly.

6. Opting In and Out

You have the option to opt out of certain services or promotional communications. You can also choose to opt in to receive notifications about new features or promotional activities.

7. Security of Personal Information

F.L.C.E.M uses industry-standard security measures to protect your personal information. We employ secure servers and encryption methods, such as TLS, to safeguard your data during transmission. While we take every precaution, no method of internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.

8. Overseas Disclosure

We may transfer your personal information to other countries for processing and storage. These countries may have different data protection laws, but we will protect your data as outlined in this Policy.

9. Accessing, Correcting, and Updating Information

You can update your personal information at any time. If you need to amend restricted data fields or have any questions, please contact F.L.C.E.M’s customer service team.

10. Amendments

F.L.C.E.M reserves the right to modify this Privacy Policy at any time without prior notice. Your continued use of the Website constitutes acceptance of the updated Policy.

11. Acceptance

By using the F.L.C.E.M Website, you signify your acceptance of this Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via the information provided on our Website.